Shipping Policy

Last updated: September 22, 2026

Thank you for shopping with Peaches – Comfort Awareness.

We work with third-party production and fulfillment partners to create and ship many of our products. Because many of our products are made to order, please allow additional time for your order to be produced before it is shipped.

1. Order Processing

Most orders are made to order after purchase.

Processing times can vary depending on the product, order volume, fulfillment location, and other factors.

Your order will be sent to production after your purchase is confirmed.

You will receive a shipping confirmation and tracking information when your order has been shipped, when tracking is available.

2. Shipping Times

Delivery times vary depending on:

• The product you purchased

• Your shipping address

• The fulfillment location

• The shipping method selected

• Carrier delays

• Holidays and weekends

• Customs processing for international orders

Estimated delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

Please allow additional time during holidays, major sales, product launches, or periods of unusually high order volume.

3. Shipping Rates

Shipping costs are calculated and displayed during checkout based on the products in your order, shipping destination, available shipping methods, and other applicable factors.

Shipping rates may vary between products and destinations.

Any applicable shipping charges will be shown before you complete your purchase.

4. United States Shipping

We ship to customers throughout the United States, including applicable U.S. territories and locations supported by our fulfillment and shipping providers.

Delivery times may vary depending on the product and destination.

Once your order has been shipped, you will receive tracking information when available.

5. International Shipping

We may ship to customers in countries outside the United States where shipping is available.

International delivery times can vary significantly depending on the destination country and customs processing.

International orders may be subject to:

• Customs duties

• Import taxes

• VAT or similar taxes

• Brokerage fees

• Other government or carrier charges

These fees may be collected at checkout or may be charged separately by the destination country's customs authority or shipping carrier.

Customers are responsible for any charges that are legally required to be paid by the recipient unless otherwise stated during checkout.

6. Customs & Import Delays

International packages may be delayed while being processed by customs.

Peaches – Comfort Awareness does not control the customs process or the amount of time a package may remain with customs.

Customers are responsible for providing accurate information needed for successful delivery and, where applicable, complying with their country's import requirements.

7. Tracking Information

When tracking is available, tracking information will be provided after your order has shipped.

Please allow some time for tracking information to update after the shipping carrier receives the package.

If tracking does not immediately show movement, this does not necessarily mean that your package has been lost.

8. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address.

Because many orders begin processing shortly after purchase, we cannot guarantee that an address can be changed before production or shipment.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply if the order can be reshipped.

9. Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Check with household members or neighbors.

3. Contact your local shipping carrier.

4. Verify that the shipping address on your order was correct.

If you are still unable to locate your package, contact us so we can help determine the next steps.

We cannot guarantee a replacement or refund for packages confirmed as delivered, but each situation may be reviewed individually.

10. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the product before discarding any materials.

If the product itself is damaged or defective, please contact us as soon as possible and refer to our Return & Refund Policy for information about requesting a replacement or refund.

11. Multiple Products in One Order

If you purchase multiple products, they may be produced and shipped separately.

This can happen because different products may be manufactured at different facilities or by different fulfillment partners.

As a result, you may receive multiple packages and separate tracking numbers for one order.

You will not necessarily receive every item in your order at the same time.

12. Shipping Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier disruptions

• Customs delays

• Holidays

• Incorrect addresses

• Transportation disruptions

• Government restrictions

• Unusually high shipping volumes

• Other events beyond our reasonable control

We will make reasonable efforts to assist customers when a shipping issue occurs.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

When changes are made, the "Last updated" date at the top of this policy will be updated.

14. Contact Us

If you have questions about shipping, your tracking information, or an order, please contact Peaches – Comfort Awareness through the contact information provided on our website.

Please include your order number when contacting us about an existing order.

Thank you for supporting Peaches – Comfort Awareness.