Refund policy

Return & Refund Policy

Last updated: September 22, 2026

Thank you for shopping with Peaches – Comfort Awareness.

Our products are made to order, which means each item is produced specifically for your order. Because of this, we generally do not accept returns or exchanges for incorrect sizing, change of mind, or personal preference, except where required by applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos showing the damage, defect, or incorrect item

After reviewing your request, we may provide a replacement or refund at no additional cost to you.

You do not need to return a damaged, defective, or incorrectly printed item unless we specifically instruct you to do so.

Refunds

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, card provider, payment method, and country.

For international orders, refunds will be processed in accordance with the applicable payment and consumer-protection requirements.

Returns & Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for:

Incorrect size selected by the customer
Incorrect color selected by the customer
Change of mind
Personal preference regarding fit or appearance
Ordering multiple sizes and returning unwanted sizes

Please carefully review the size chart and product information before placing your order.

However, nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded in your country or region.

If the laws applicable to your purchase provide you with a right to cancel, return, exchange, repair, replace, or receive a refund, those rights will continue to apply.

International Orders

Customers ordering from outside the United States may have additional rights under the consumer-protection laws of their country or region.

Where applicable, Peaches – Comfort Awareness will honor those legally required consumer rights, including applicable cancellation, return, replacement, repair, and refund rights.

Additional requirements may apply depending on where you live.

Customers are responsible for providing an accurate shipping address and any information required for successful delivery.

Customs, Duties & Import Fees

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Peaches – Comfort Awareness does not control the amount of customs duties or taxes charged by a destination country.

Lost, Missing, or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If your package is delayed, please use the tracking information provided with your order.

If your package is marked as delivered but cannot be located, please check with household members, neighbors, and the local carrier before contacting us.

We will work with you and the applicable shipping provider to investigate delivery issues.

Hygiene & Personal-Use Products

For health and hygiene reasons, underwear and other intimate apparel cannot be returned or exchanged after being worn or used, except where applicable law provides otherwise or where the product is defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect underwear product, please contact us with photos so we can review the issue.

Order Cancellations & Changes

Because our products are made to order, orders may begin processing shortly after purchase.

If you need to cancel or change an order, you have up to 24 hours to cancel.

We cannot guarantee that an order can be changed or canceled once it has entered production, except where cancellation rights are required by applicable law.